Privacy Policy
Last updated: January 15, 2026
At Moaqnmfq Inversiones, C.A. (hereinafter, "Moaqnmfq", "we" or "the company"), we are committed to protecting the privacy and personal data of our users. This policy describes how we collect, use, store, and protect your personal information when you use our real estate crowdlending platform at moaqnmfq.com.
1. Information We Collect
We collect data that you provide directly when registering on our platform or interacting with our services. This includes: full name, identity card or passport number, email address, phone number, home address, financial information necessary for investment transactions, and any other data you provide through contact forms or direct communications. Additionally, we automatically collect certain technical data such as your IP address, browser type, operating system, pages visited within the platform, and access timestamps.
2. Use of Information
We use your personal information for the following purposes: managing your account and processing your investments in real estate projects; complying with legal and regulatory obligations established by SUNAVAL and other Venezuelan government entities; sending you communications about your investment status, platform updates, and relevant opportunities; improving our services and user experience on the platform; preventing fraudulent activities and ensuring transaction security.
3. Legal Basis for Processing
The processing of your personal data is based on: the consent you grant when registering and accepting this policy; the execution of the real estate crowdlending services contract; compliance with legal obligations before the National Securities Superintendency (SUNAVAL), the National Integrated Customs and Tax Administration Service (SENIAT), and the National Financial Intelligence Unit (UNIF); and our legitimate interest in fraud prevention and service improvement.
4. Data Sharing
We do not sell or rent your personal information to third parties. We may share your data only with: Venezuelan regulatory entities when required by law; technology service providers who process data on our behalf under strict confidentiality agreements; legal and financial advisors in the context of audits or legal proceedings; and with real estate project developers in which you invest, limited to information strictly necessary for the operation.
5. Data Security
We implement robust technical and organizational measures to protect your information, including data encryption in transit and at rest using TLS 1.3 protocols, restricted access through multi-factor authentication, continuous monitoring of suspicious activity, periodic backups on secure servers, and semi-annual security audits conducted by independent firms.
6. Your Rights
In accordance with current Venezuelan legislation, you have the right to: access your personal data stored on our platform; request rectification of inaccurate or incomplete data; request deletion of your data when it is no longer necessary for the purposes for which it was collected; object to the processing of your data for direct marketing purposes; and request portability of your data in a structured format. To exercise any of these rights, contact our Data Protection Officer at privacidad@moaqnmfq.com.
7. Data Retention
We retain your personal data for as long as you maintain an active account on our platform and, subsequently, for the periods required by applicable Venezuelan legislation. Financial transaction records are kept for a minimum of ten (10) years in accordance with SENIAT and SUNAVAL regulations.
8. Changes to This Policy
We reserve the right to update this policy at any time. Any modifications will be communicated through our platform and by email at least fifteen (15) days before taking effect. Continued use of our services after notification constitutes acceptance of the changes.
9. Contact
For inquiries related to this privacy policy or the processing of your personal data, you can contact us at: Moaqnmfq Inversiones, C.A., Av. Francisco de Miranda, Torre Moaqnmfq, Floor 12, Chacao, Caracas 1060, Venezuela. Email: privacidad@moaqnmfq.com. Phone: +58 212 555 0147.